The new Customer Zone covers everything from the customer function: customer experience and contact centre; vulnerability, affordability and debt; billing, payments and smart metering; communications, PR and stakeholder engagement; and customer analytics and insight.
Reach customers, communications and payment decision-makers from across the UK water, gas and electricity utilities, in one place
Five reasons the organisations shaping utilities' customer relationships are choosing Utility Week Live
Direct Access
The people running the customer function, together
Customer service directors, heads of vulnerability, billing and smart metering managers, and communications and stakeholder engagement leads, actively controlling the technology and service investments that shape how utilities serve the public.
Timing
Regulatory pressure gives you a reason to talk
C-MeX, D-MeX, expanding vulnerability obligations and smart metering targets are all forcing funded, time-pressured investment. Every customer function in the sector is reviewing its approach now.
Year-round
Visibility before the show even opens
Utility Week's customer editorial channels reach customer directors, vulnerability managers and communications leads year-round, with a pre-show Customer Operations Excellence benchmark extending your presence ahead of the show. You'll also feature in multiple campaigns reaching 180,000+ contacts, 37,000 social followers and 500,000 annual website users.
At UWL26, 48% of visitors reported Customer and Community as an area of interest.
This zone puts your solutions directly in front of them.
Find out how by downloading the brochure:
Don't miss connecting with:
STRATEGY
Customer service directors and heads of CX
Setting service delivery strategy and owning C-MeX/D-MeX performance for major utilities.
COMPLIANCE
Heads of vulnerability and affordability
Meeting expanding PSR obligations and building support for customers in vulnerable circumstances.
OPERATIONS
Billing, metering and payments managers
Running billing platforms and smart metering programmes at scale, mid-way through major upgrades.
REPUTATION
Communications and stakeholder engagement leads
Managing external communications, media relations and engagement with regulators and industry stakeholders.
COMMERCIAL
Account and business customer managers
Managing utilities' industrial, commercial and B2B customer relationships.
THIS IS YOUR ANNUAL CHANCE TO
Speak
Speak alongside industry leaders, policymakers, and innovators on the Customer Stage.
Take advantage of the platform to share your expertise and solutions with the right audience. It's a powerful brand-exposure opportunity.
Network
Meet with new and existing prospects, and showcase your brand to every visitor who comes to connect.
By exhibiting, you'll be positioned alongside the utilities themselves, giving you two days of direct access to them on the show floor.
Connect
Connect with the buyers who authorise and influence more than £14bn of utility spend a year.
You'll be in front of them before the show even opens, featured across multiple campaigns reaching 180,000+ contacts.
Take centre stage in the market you're supporting
The Customer Zone has its own dedicated stage, built around the customer service directors, vulnerability leads, communications teams and metering specialists actively shaping the utility-customer relationship.
Put your expertise alongside the customer directors, communications leads, vulnerability specialists and other innovators driving progress towards a more responsive, inclusive and trusted utility customer experience.
