Reach customers, communications and payment decision-makers from across the UK water, gas and electricity utilities, in one place

The new Customer Zone covers everything from the customer function: customer experience and contact centre; vulnerability, affordability and debt; billing, payments and smart metering; communications, PR and stakeholder engagement; and customer analytics and insight.

Five reasons the organisations shaping utilities' customer relationships are choosing Utility Week Live

Why the Customer Zone?

Direct Access

The people running the customer function, together

Customer service directors, heads of vulnerability, billing and smart metering managers, and communications and stakeholder engagement leads, actively controlling the technology and service investments that shape how utilities serve the public.

Timing

Regulatory pressure gives you a reason to talk

C-MeX, D-MeX, expanding vulnerability obligations and smart metering targets are all forcing funded, time-pressured investment. Every customer function in the sector is reviewing its approach now.

Growth    

Vulnerability needs partners, not just compliance

The vulnerability and affordability community is growing faster than it's converting to the show floor, and utilities need proven solutions to meet obligations that are only getting harder to satisfy.

Content-led

Stage sessions built around what this audience wants

A programme shaped by the regulatory pressure and operational reality this audience actually faces, designed to draw CX, vulnerability, billing and communications professionals into your zone across both days.

Year-round

Visibility before the show even opens

Utility Week's customer editorial channels reach customer directors, vulnerability managers and communications leads year-round, with a pre-show Customer Operations Excellence benchmark extending your presence ahead of the show. You'll also feature in multiple campaigns reaching 180,000+ contacts, 37,000 social followers and 500,000 annual website users.

At UWL26, 48% of visitors reported Customer and Community as an area of interest.

This zone puts your solutions directly in front of them.
Find out how by downloading the brochure:

 

 

Utility Week Live - customer

 


Don't miss connecting with:

STRATEGY
Customer service directors and heads of CX
Setting service delivery strategy and owning C-MeX/D-MeX performance for major utilities.

COMPLIANCE
Heads of vulnerability and affordability
Meeting expanding PSR obligations and building support for customers in vulnerable circumstances.

OPERATIONS
Billing, metering and payments managers
Running billing platforms and smart metering programmes at scale, mid-way through major upgrades.

REPUTATION
Communications and stakeholder engagement leads
Managing external communications, media relations and engagement with regulators and industry stakeholders.

COMMERCIAL
Account and business customer managers
Managing utilities' industrial, commercial and B2B customer relationships.

THIS IS YOUR ANNUAL CHANCE TO 

Speak

Speak alongside industry leaders, policymakers, and innovators on the Customer Stage.

Take advantage of the platform to share your expertise and solutions with the right audience. It's a powerful brand-exposure opportunity.

Network

Meet with new and existing prospects, and showcase your brand to every visitor who comes to connect.

By exhibiting, you'll be positioned alongside the utilities themselves, giving you two days of direct access to them on the show floor.


Connect

Connect with the buyers who authorise and influence more than £14bn of utility spend a year.

You'll be in front of them before the show even opens, featured across multiple campaigns reaching 180,000+ contacts.
 


 

Convert

With more than half the audience holding the budget, you're not just collecting contacts; you're building qualified conversations into a pipeline you can prove ROI on long after the show ends.
 

Take centre stage in the market you're supporting

The Customer Zone has its own dedicated stage, built around the customer service directors, vulnerability leads, communications teams and metering specialists actively shaping the utility-customer relationship. 

Put your expertise alongside the customer directors, communications leads, vulnerability specialists and other innovators driving progress towards a more responsive, inclusive and trusted utility customer experience.
 

 


 

Share your solutions with an active audience

Get in touch to see how taking a speaking slot, exhibition space or sponsorship will connect you with the decision-makers shaping how UK utilities serve their customers.

 

Not the right fit?    

Customer not what you're looking for? 

UWL27 has seven zones, each built around a different utility buying priority. If your proposition sits elsewhere, here's where to look. If your solution spans multiple zones, the team will be able to help create a dedicated space for you.
 

Asset Management

Solutions across operational technology including telecoms and SCADA; network operation and maintenance; instrumentation and sensors; leakage and loss reduction; and metering.

Capital Projects

Solutions across civil engineering and construction; project design and delivery; street works and reinstatement; and site plant and equipment.

Digital

Digital infrastructure including data, IoT and comms; digital twins and analytics; cloud, networks and integration platforms; and cyber security.

Flex and Storage

Connecting DSOs with flexibility and storage service suppliers to deliver low carbon, flexible networks.

Environment

Sustainability and environmental stewardship solutions including sustainable materials; carbon accounting and reporting; nature based solutions and climate adaptation and resilience.

Workforce

Solutions across field force management, health and safety, fleet and facilities, and HR, skills and training.

Easy exposure to every major UK utility