Utilities are uniquely positioned to drive positive change beyond service delivery by acting in the public interest and investing in the communities they serve. This session will explore how utilities can embed social value, equity and local partnerships into their strategies to create lasting community impact.

As customer expectations evolve and call volumes rise, utilities need to offer a variety of solutions to serve a diverse customer base. Energy and water companies need to understand which channels best support specific customer needs and preferences to drive operational efficiency and increase customer satisfaction. This session explores strategies for aligning the right communication and service channels with the right customer journeys to optimise engagement and outcomes.

As the Clean Power 2030 target draws nearer, public discourse around net zero intensifies and future water security becomes a national priority, utilities must inspire meaningful engagement from both domestic and non-domestic customers. This session will explore how to deliver buy-in through transparent communication, tailored education and community engagement. Understand how to empower customers with the knowledge and tools they need to actively participate in building a resilient and sustainable utility network. 

With rising bills and escalating debt level, more customers are struggling to keep up with energy and water bills. How can the industry step in to support those most in need and close the widening debt gap? Join this session to uncover how companies are leveraging data-driven insights, streamlining processes and proactively engaging with customers to support vulnerable people, reduce debt and build long term trust and resilience  

Encouraging customers to embrace and adopt LCT is a critical element in the UK achieving net zero objectives. Utilities have a responsibility to introduce customers to these technologies and gain their trust. This session will delve into the innovative financing options being trialled, how to appeal to a diverse and inclusive audience, and mechanisms to make LTC more accessible.

Both domestic and wholesale customers need to be more engaged with water and energy networks than ever before. Reducing use and driving a conscious use of utilities to manage demand on the networks is critical. Join this session to discover how utilities are harnessing smart meters and changing consumer behaviour.

As customer expectations rise and perceptions of utilities continue to fall short, how can water and energy utilities refine, evolve and optimise how they serve their customer base? Join this session to discover how emerging and existing technologies can improve satisfaction with customers, optimise call centre agents and help utilities deliver gold standard customer service.

As economic pressures grow, utilities face increasing responsibility to identify and support vulnerable customers through effective, empathetic, and inclusive approaches. This session will explore whether the Priority Services Register (PSR) is fit for purpose, how regulation intersects with affordability, and showcase real-world case studies on supporting customers through hardship.

Frontline workers are the backbone of the utilities industry keeping water flowing and the power connected to homes and businesses. Managing field operations effectively is critical not only for operational efficiency and customer service but also safeguarding their wellbeing in the face of public scrutiny. This session explores the strategies and technologies being embraced to strengthen frontline resilience, enhance workforce management and maintain trust. 

As utilities become increasingly digitised and adopt the power of AI, the need for robust cyber resilience has never been greater. This session explores how the sector can strengthen operational resilience while safeguarding customers, assets, and critical national infrastructure. With rising threats and regulatory pressure, utilities must evolve their strategies to detect, respond to and recover from cyber incidents. Join us to examine best practices, emerging technologies, and collaborative approaches to building a secure and resilient energy future.

With aging infrastructure across water, gas, and power networks, utilities must harness smart technologies to predict failures and enable proactive maintenance. This session will explore how data-driven insights, intelligent monitoring and automation can extend asset life, reduce unplanned outages and support more efficient long-term planning.

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Utilities need to make more decision at a faster to pace to deliver upgrades necessary for resilience and support for customers in a complex environment. Join this session to uncover the latest digital tools, data platforms and AI-powered insight tools which are transforming decision making.

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To deliver value for customers and the wider public and reduce duplication of work, utilities require clear data sharing infrastructure. This session will delve into the collaborative work being done in the sector to improve data sharing and increase efficiency across energy and water networks and wider infrastructure sectors.

Digital twins are unlocking new levels of control and visibility for network owners and operators, but the real value is realised when they are embedded across the asset lifecycle. This session will take a deep dive into how to maximise the impact of digital twins through design, delivery and maintenance. Understand why data quality, accessibility and integration across the supply chain are critical to success.

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The Energy Geeks, in association with CGI, present headline findings from their report into the role of digitalisation in the energy transition. The report sets out why digitalisation is an essential building block of clean power; who should orchestrate it; how we identify value to consumers and society as a whole and the risks and opportunities inherent in the project. It will also look at the concept of building a ‘highway code’ to underpin this digital revolution. This session will explore the key themes of the report along with the provocative views of the Energy Geeks on why progress to date has been limited.

AI is an enabler for utilities to delivery new assets faster, smarter and more sustainably and be more efficient with their asset management strategies. This session examines how networks operators are embracing AI to drive productivity, reduce operational risk and drive efficiency.

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Utilities are sitting on a mountain of operational data - but turning that data into actionable insight requires the right people, processes and technology. Join this session to explore how utilities can leverage advanced monitoring practices and analytics to optimise performance.

The successful roll out of smart meters across energy and water is essential to unlocking the full potential of networks. Smart meters provide a wealth of data that can delivery unprecedented visibility into consumption patterns. Improve operational efficiency and enhance customer engagement with utilities. Join this session to learn how to successfully deploy smart meter, mine data to better understand human behaviour and gain better insights to the network.

As demand on the electricity grid intensifies—from the rapid growth of renewable energy sources and low carbon technologies to the electrification of industry and transport—the need for smarter, faster and more flexible grid connections and capacity has never been greater. This session explores how the grid must evolve to meet these challenges, including the role of ED3, innovative approaches to unlocking capacity and the future of grid connectivity.

As environmental expectations rise, utilities must move beyond compliance to adopt nature-first strategies that deliver meaningful biodiversity gains in operations and infrastructure delivery. This session will unpack how to measure and monitor biodiversity, harness the power of nature and deliver a positive impact to the local environment.

As utilities face more extreme weather events and growing pressure to secure supply for future generations, integrating climate resilience into asset management and operations is critical. Join this session to gain the latest insight into what utility networks are doing to mitigate climate risk and environmental impact, ensure operational resilience and minimise disruption to consumers.

Utility networks need to transform operations to be more sustainable. Understanding the ways to benchmark, monitor and report of ESG initiatives is critical to improving the current way of working. Join this session to learn how companies are decarbonising operations, improving sustainability reporting and meeting regulatory requirements.

What does the future hold for the gas network? Will gas use decline due to electrification? What role could green gases like biomethane and hydrogen play? And what does that mean for our gas infrastructure? Will we still need it? If so, how much and for what purpose? What might the regulatory impacts of a declining user base be? This session explores all of these things and more.

To be announced

Leakage poses a major challenge due to resource loss, increased operational costs, and environmental impact. Aging infrastructure, poor monitoring, and delayed maintenance often contribute to undetected leaks. This session explores the latest innovations, maintenance strategies and technologies helping networks drastically reduce leakage.

With increasing pressure on water companies to mitigate environmental harm from combined sewer overflows (CSOs), the sector must embrace innovation and smarter operations to reduce spills. This session will examine emerging technologies, regulatory expectations and nature-based solutions to address the challenge.

As heavy industries move toward decarbonisation, the UK must align its energy system to support cleaner processes without compromising reliability. This session explores how policy and innovation are driving the necessary infrastructure build and innovative solutions to deliver security of supply.

To truly reap the rewards of NBS and ensure long-term impact, utilities need to take a catchment approach to deployment. By considering the entire landscape and upstream-downstream interactions, utilities can better manage resources, reduce risks, and enhance ecosystem services. Join this session to uncover holistic strategies, how to maintain successful partnerships and how to integrate NBS into broader water management plans.

To scale flex markets at pace, energy networks and retailers need to design products and tariffs that are attractive, engaging and offer the right level of incentives to consumers. Join this session to delve into the detail of how the industry is taking innovation and pilots to BAU and the measures they’re deploying to scale flexibility services capacity.

Digital infrastructure underpins efficient and accessible flexibility markets, but more needs to be done to share data and enable innovation to scale. Join this session to uncover the innovative approaches being adopted to build digital infrastructure, bridge data gaps and unlock flexibility market access.

Gaining traction with I&C customers is critical to unlocking more flex capacity. The challenge is demonstrating the value for end users and minimising disruption to their businesses. Join this session to learn more about partnerships with major energy users and what needs to change to encourage more participation into flex markets.

The UK’s Clean Flexibility Roadmap sets out an ambitious vision for scaling low-carbon flexibility to 51–66 GW by 2030 in support of decarbonisation and security of supply. Consumer leg flexibility is a critical enabler of a net-zero power system. But to unlock this at scale, energy retailers, utilities, network operators and regulators must coordinate across infrastructure, markets, and digital systems — and resolve emerging commercial, operational and regulatory tensions.  

• Do market design standards go far enough and are markets and revenue model investable? 
• What needs to happen within the next 1–2 years to put the UK on a credible trajectory to hit the short‑term milestones? 
• Where are the sticking points in delivery — and who is responsible for unblocking them? 
• What is the role will governance and accountability play in scaling flex? 

Creating flexibility markets that are accessible is critical to scaling and enabling all customers to have more control over their energy bills. This session delves into how to best consider all energy users when designing flexibility products to avoid a two-tier system and ensure an equitable marketplace.

Making flex markets as easy to participate in as possible is key to driving successful engagement and leveraging the flex potential of the UK. This session will explore the work being done to improve automation, remove barriers and improve integration of markets.

As energy systems grow more complex and decentralised, understanding, managing and forecasting flexible assets is more critical than ever. This session explores how visibility, forecasting and automation can unlock the full potential of flexible assets. 

To best maximise renewable energy and achieve Clean Power 2030 objectives, the UK needs to increase its short and medium energy storage capability. Understanding the infrastructure needed to enable V2G storage, domestic batteries and more is critical to the successful use of flexible storage. In this session, discover the latest updates into storage technologies, grid readiness programmes and innovation.  

Energy flexibility is critical to achieving the government’s Clean Power goals for 2030 and beyond. To succeed in the roll out of energy flexibility and scale and pace, the UK needs a driving force to take the position of commissioner. Join this interview to explore the key objectives and priorities for the Flexibility Commission to ensure momentum in government to facilitate the building of robust markets, the delivery of strong economic and social outcomes and a united approach with buy in from multiple stakeholders.