The threat posed by climate change is existential. Notwithstanding efforts to decarbonise our society, evidence shows sustained shifts in the UK’s climate and weather patterns before 2050 are now inevitable ... 

In this session, Google Cloud will share ideas on how data-driven innovation can be used to improve customer safeguarding, what the vision for the future of customer safeguarding is, what some organisations are already doing in this space and how you can take action now to support a brighter future for all customers, especially those in need. 

As utilities lead the way through the energy transition and tackle the climate emergency, expectations and social norms around the use of energy and water are changing. Does everyone have the right to as much water and energy as they want, whenever they want it ?

Ofgem’s chief executive will deliver a keynote speech setting out his vision for the future of the energy system including views on the future of retail pricing and how to overcome delays for grid connections as well as a range of other topical issues. He will then take questions from Utility Week and audience members.

Join this session to learn more about swifter, smarter, safer solutions to cyber threats in the utilities industry. 

In this inspirational keynote we will learn about the hallmarks of powerful leadership through disruptive times ...

This session will cover:

• The net zero challenges and what it means for power distribution
• The connections question – how to accommodate demand
• Demand side mobilisation – boosting buy-in to flexibility
• Supply chain readiness for the investment to come
• Sources of inspiration – how to rise to the challenges in front of us

This session led by WUN, the Women's Utilities Network, kicks off with a keynote talk from positive psychology practitioner and trauma-informed coach, Ruth Cooper-Dickinson...

The challenge of climate change, coupled with major shifts in societal expectations of utilities, mean energy and water companies must become very different bests in the future. Are utilities ready for the challenge? 

This session will explore the risks to critical national infrastructure posed by today’s changing world, and explore how utilities are responding ...

Chair: James Wallin, Editor, Utility Week 

What role should energy and water businesses play in their communities, and how should they be governed in a way that protects and enhances their legitimacy and prospects as an employer ? 

This session will discuss the obstacles, opportunities, and learnings to understand the variety of pathways to scale in the water sector. The conversation will bring together the perspectives of different actors, such as water companies, water experts and innovators.