BROWSE THE PROGRAMME AND FILTER THROUGH STAGES
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( Your local time: - )Customer and Communities Stage
Both domestic and wholesale customers need to be more engaged with water and energy networks than ever before. Reducing use and driving a conscious use of utilities to manage demand on the networks is critical. Join this session to discover how utilities are harnessing smart meters and changing consumer behaviour.
Chair welcome and introduction
Daisy Cross, Head of Future Retail Markets - Energy UK
The role of partnerships, incentives and gamification in prompting valuable customer actions
Amy Conlen, Strategy & Propositions Lead - OVO
Bridging the insight gap: empowering households and businesses through Ofwat’s Water Efficiency Fund
Jude Noro, Senior Associate Policy Lead - Water Resources - Ofwat
Innovation in behaviour change for diverse communities
Mumin Islam, Trustee - Waterwise
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( Your local time: - )Customer and Communities Stage
As customer expectations rise and perceptions of utilities continue to fall short, how can water and energy utilities refine, evolve and optimise how they serve their customer base? Join this session to discover how emerging and existing technologies can improve satisfaction with customers, optimise call centre agents and help utilities deliver gold standard customer service.
Sponsored by:
Chair welcome and introduction
Wangmo Dorjee, Reporter - Utility Week
Successfully using chat bots to support consumer experience
James Hennerley, Head of Data - Everflow
Using AI to support customers and agents in real time
Alex Williams, Head of Customer Contact - UK Power Networks
Talk title coming soon
Cengiz Ucbenli - Centrica
Rising to the challenge: elevating consumer experience with AI and digital tools
Anne-Marie Lamb, Area Vice President - Energy, Utilities, Aerospace, Defence and Manufacturing - Salesforce
Chairperson -
( Your local time: - )Customer and Communities Stage
As utilities embark on a period of major capital project delivery, asset management programmes and the mass roll out of LCT, the demand for skilled frontline workers is surging. More people will enter these roles than ever before, making it essential to certify, upskill, and effectively manage this growing workforce. This session will explore how utilities can access and maximise new talent pools, examine the digital tools and strategies that enable efficient workforce management, and highlight how frontline workers underpin industry growth and resilience, ensuring utilities can deliver for future generations.
Chair welcome and introduction
Paul Cox, Group Chief Executive - Energy and Utility Skills
Delivering the next generation of infrastructure: sourcing new skills/bridging the gap
Steve Raymond, Chief People Officer - HR Operations and Transformation - National Grid
Bridging the skills gap....a business imperative
Karima Khandker, Director of Resourcing, Skills, EDI, Learning and Development - Thames Water
Frontline capability across the supply chain: from entry roles to essential resilience
Dane Beauchamp, Head of Programmes - British Water
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( Your local time: - )Customer and Communities Stage
As economic pressures mount, utilities are under growing pressure to proactively identify and support vulnerable customers. This session will explore the groundbreaking innovations, technology and forward-thinking approaches helping utilities move beyond compliance and deliver more meaningful, targeted support to those who need it most. Discover how the sector is redefining its role in social responsibility with real work examples.
Sponsored by:

Chair welcome
Matt Cole - Fuel Bank Foundation
Innovative solutions and partnership approaches to help those in crisis
Matt Cole - Fuel Bank Foundation
Supporting customers through hardship
Helen Patterson, Customer Service Manager – Credit Management - Northumbrian Water Group
Lisa Connell, Customer Manager – Inclusivity and Affordability - Northumbrian Water Group
Using AI in proactive vulnerability support - what we built, why it matters and what’s next
Lewis Storey, Business Development Manager - CKDelta
Spotlight Project – using AI to identify vulnerable customers
Joanna Lomax, Customer Vulnerability Manager - UK Power Networks
ChairpersonSpeakers
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( Your local time: - )Digital Utilities Stage
The Energy Geeks, in association with CGI, present headline findings from their report into the role of digitalisation in the energy transition. The report sets out why digitalisation is an essential building block of clean power; who should orchestrate it; how we identify value to consumers and society as a whole and the risks and opportunities inherent in the project. It will also look at the concept of building a ‘highway code’ to underpin this digital revolution. This session will explore the key themes of the report along with the provocative views of the Energy Geeks on why progress to date has been limited.
Sponsored by:

Chair welcome and introduction
Rich Hampshire, VP | Digital Utilities - CGI
Panel
Roger Hey - Energy Geeks
Steven Steer - Energy Geeks
Laura Sandys - Energy Geeks
Simon Harrison - Energy Geek
Chairperson -
( Your local time: - )Digital Utilities Stage
AI is an enabler for utilities to delivery new assets faster, smarter and more sustainably and be more efficient with their asset management strategies. This session examines how networks operators are embracing AI to drive productivity, reduce operational risk and drive efficiency.
Sponsored by:
Chair welcome and introduction
Ellen Bennett - Utility Week
The Intelligent Gas Grid: autonomous and intelligent monitoring and control for operational planning and maintenance
Ollie Machan, Innovation Delivery Manager - SGN
Predictive asset health in water networks: developing an infrastructure technology plan and a roadmap towards maturity
Keith Gardener - Isle Utilities
Combining IoT, digital twin and analytics for operational resilience and asset operations
Chris Rison, Head of Smart Network - Cadent
Optimising planning and maintenance with AI and location intelligence
Matt Piper, Global Industry Solution Director – Infrastructure - ESRI
Chairperson -
( Your local time: - )Digital Utilities Stage
Utilities are sitting on a mountain of operational data - but turning that data into actionable insight requires the right people, processes and technology. Join this session to explore how utilities can leverage advanced monitoring practices and analytics to optimise performance.
Sponsored by:

Chair welcome and introduction
Ben Hargreaves - Utility Week
Managing data for impact: enabling engineers to make better environmental decisions
Michael Milligan, Senior Engineer - SSE
From data to decisions: why context is the missing link
Ray Hall, Vice President Business Development - Cognite
Future-ready data: supporting decarbonisation across the gas sector
Orlando Minervino, Decarbonisation Strategy Manager - Xoserve
Citizen science and data for better decision making
Melissa Tallack, Independent Co-Lead - Stream
Chairperson -
( Your local time: - )Digital Utilities Stage
The successful roll out of smart meters across energy and water is essential to unlocking the full potential of networks. Smart meters provide a wealth of data that can delivery unprecedented visibility into consumption patterns. Improve operational efficiency and enhance customer engagement with utilities. Join this session to learn how to successfully deploy smart meter, mine data to better understand human behaviour and gain better insights to the network.
Chair welcome and introduction
Wangmo Dorjee, Reporter - Utility Week
Living Lab - real homes, real data: insights from smart meters plus household profiles
Claire Rowland, Senior Manager: Living Lab and Whole Energy Systems Accelerator - Energy Systems Catapult
Insight that matters: reducing demand with smart meters
Heidi Knapton, Head of Universal Metering - South Staffs Water
VERIFY (SIF): using smart meter data to help identify and assist vulnerable customers
Rhys Williams, Project Manager - SSE
Chairperson
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( Your local time: - )Energy Flexibility Stage
Creating flexibility markets that are accessible is critical to scaling and enabling all customers to have more control over their energy bills. This session delves into how to best consider all energy users when designing flexibility products to avoid a two-tier system and ensure an equitable marketplace.
Chair and introduction
Rob Hakimian - Utility Week
Inclusive flex: closing the retrofit gap
Ella Pinder, Manager – Customer Vulnerability - Norther Powergrid
Equitable approaches to heat with heat pump flexibility from pilot to BAU
Luke Harker, DSO Engineer - National Grid Electricity Distribution
Laurence Hunter, Innovation Engineer - National Grid
Unlocking flexibility for all
Becky Sweeney, Business Lead - Home Decarbonisation - Energy Systems Catapult
Chairperson -
( Your local time: - )Energy Flexibility Stage
Making flex markets as easy to participate in as possible is key to driving successful engagement and leveraging the flex potential of the UK. This session will explore the work being done to improve automation, remove barriers and improve integration of markets.
Chair welcome and introduction
Charles Wood, Deputy Director - Energy UK
Market access is improving - will clean flexibility scale fast enough?
Emma Burns, Market Design Manager - Octopus Energy
Maximising participation through improved customer journey and DSO: NESO coordination
Alex Howard, Head of Flexibility Markets - UK Power Networks DSO
Building better markets: the first five months as market facilitator
Steve Gough, Head of Flexibility - Elexon
Chairperson -
( Your local time: - )Energy Flexibility Stage
As energy systems grow more complex and decentralised, understanding, managing and forecasting flexible assets is more critical than ever. This session explores how visibility, forecasting and automation can unlock the full potential of flexible assets.
Sponsored by:

Chair welcome and introduction
Tom Grimwood, Insights Editor - Utility Week
Increasing visibility: AI for forecasting
Stephen Haben, Senior AI Consultant - Energy Systems Catapult
All about that Base(line): How Crowdflex is shining light on the uncomfortable truth about measuring missing megawatts
Elizabeth Allkins, Director - Energy Elizabeth
Exploring the latest advancements using forecasting in the DSO
Harshil Sumaria, Strategy Manager - UK Power Networks DSO
Transparency by design: building a trusted, digital nexus
Carl Haigney, Vice President - Capgemini
Chairperson -
( Your local time: - )Energy Flexibility Stage
To best maximise renewable energy and achieve Clean Power 2030 objectives, the UK needs to increase its short and medium energy storage capability. Understanding the infrastructure needed to enable V2G storage, domestic batteries and more is critical to the successful use of flexible storage. In this session, discover the latest updates into storage technologies, grid readiness programmes and innovation.
Chair welcome and introduction
Daisy Cross, Head of Future Retail Markets - Energy UK
Delivering short and medium flexibility
Katharine Baker, Interim Head of Future Energy Systems - EDF
Can automation unlock consumer flexibility at scale?
Andy Hackett, Policy Advisor - Centre for Net Zero
Wheels to Watts: Can V2X save the grid?
Ben Krikler, Head of Energised Futures and Director of Research & Innovation - Centrica
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( Your local time: - )Energy Flexibility Stage
Energy flexibility is critical to achieving the government’s Clean Power goals for 2030 and beyond. To succeed in the roll out of energy flexibility and scale and pace, the UK needs a driving force to take the position of commissioner. Join this interview to explore the key objectives and priorities for the Flexibility Commission to ensure momentum in government to facilitate the building of robust markets, the delivery of strong economic and social outcomes and a united approach with buy in from multiple stakeholders.
Chair welcome and introduction
Eric Brown, Director - Grid Scientific Limited
Panellist
Cathy McClay, Flexibility Commissioner and Managing Director - National Grid DSO
Chairperson
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( Your local time: - )Infrastructure Delivery Stage
Capital project delivery in the utilities sector is under increasing pressure to be delivered on time and on budget while providing social value. This session explores how AI, automation, machine learning and cutting-edge digital tools are being leveraged to enhance planning, forecasting, risk management and real-time decision-making. This session will give attendees insights into how these technologies are transforming project outcomes, enabling smarter, data-driven capital investment strategies.
Sponsored by:
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Chair welcome and introduction
Rob Horgan, Deputy Editor - Utility Week
Harnessing AI and digital tools to enable better delivery of critical infrastructure
Oliver Grist, Head of Capital PMO - Anglian Water
Transforming delivery: scaling digital tools and capability for ASTI
Laura Martin, Digital Product Line Director - National Grid
How to deliver AMP8 50% faster using AI
Jack Lomas, Business Lead - Digital, Transformation and AI - Severn Trent
Why 90% of physical work AI tools are failing to drive efficiencies in capital delivery
Kapil Singhal, Co-Founder & CEO - Vyntelligence
Chairperson -
( Your local time: - )Infrastructure Delivery Stage
Under immense pressure to delivery at scale and pace while driving the net zero agenda, there is a growing need to rethink how infrastructure is designed, delivered and maintained. This session will explore how Modern Methods of Construction (MMC) and innovative delivery models can significantly reduce carbon emissions, drive productivity and efficiency and improve safety across the supply chain across the asset lifecycle.
Chair welcome and introduction
Tom Grimwood, Insights Editor - Utility Week
Driving efficiency and productivity with MMC and Offsite Manufacture
Paul Drayton, Head of Digital – Europe - Laing O’Rourke
Driving design standardisation to leverage MMC and productisation of construction delivery
Michael Hannon, Head of Onshore Engineering - National Grid Strategic Infrastructure
Georgie Grant, Strategy and Integration Director for Great Grid Partnership - National Grid
Re‑thinking wetland delivery: modern methods to cut carbon, lift productivity, and de‑risk the supply chain for AMP8 and beyond
Harriet Fletcher, Technical Director - Stantec
Chairperson -
( Your local time: - )Infrastructure Delivery Stage
Despite a huge injection of investment for asset renewal, replacement and new infrastructure there is still a critical need to better monitor and manage existing assets. This session will explore the innovations, technologies and tools helping asset managers gain better visibility of the network, optimise existing asset and infrastructure and sweat assets to last longer while performing for customers.
Chair welcome and introduction
Rob Horgan, Deputy Editor - Utility Week
The Electricity Transmission Grid Challenge
Matthew Iles, Lead Transmission Engineer - Electricity Transmission - National Grid
Repurposing the gas grid to maximise asset capability
Katie Petherbridge, Head of Innovation - National Gas
MOTs for Infrastructure: Unpacking the Water White Paper
Matt Humphrey, Head of Asset Management - Anglian Water
Chairperson -
( Your local time: - )Infrastructure Delivery Stage
To align water supply forecasts with predicted demand, the UK needs to act now to guarantee clean drinking water for future generations. The last reservoir build in the UK was completed in 1992, how are clients and the supply chain embracing new technologies, leaning on historical knowledge and winning over local communities to deliver reservoirs? Join this session to learn from case studies at different delivery stages to support upskilling and knowledge transfer across the industry.
Chair welcome and introduction
Ella Jessel - Utility Week
Havant Thicket Reservoir: constructing an 8.7 billion litre freshwater storage reservoir
Ruari Maybank, Programme Director - Havant Thicket Reservoir - Portsmouth Water
White Horse Reservoir: the importance of pre-application
Leonie Dubois, Head of Engagement Land and Consents - Thames Water
Broad Oak Water: bridging the gap with 21st-century clarity
Michael Hanlon, Interim Head of Major Projects - South East Water
Chairperson
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( Your local time: - )Resilience Stage
Leakage poses a major challenge due to resource loss, increased operational costs, and environmental impact. Aging infrastructure, poor monitoring, and delayed maintenance often contribute to undetected leaks. This session explores the latest innovations, maintenance strategies and technologies helping networks drastically reduce leakage.
Chair welcome and introduction
Jeremy Heath, Innovation Manager - SES Water
The industry-wide ambition on customer side leakage and the impact of wide-spread smart metering
Sarah Watts, Smart Solutions Project Lead - Dayworth Consulting
How Severn Trent have been driving down leakage
Mikal Willmott - Severn Trent
The latest leakages research and innovation updates
Jeremy Heath, Innovation Manager - SES Water
Chairperson -
( Your local time: - )Resilience Stage
With increasing pressure on water companies to mitigate environmental harm from combined sewer overflows (CSOs), the sector must embrace innovation and smarter operations to reduce spills. This session will examine emerging technologies, regulatory expectations and nature-based solutions to address the challenge.
Chair and update from the National Storm Overflow Hub
Nik Perepelov, Head of Natural Environment - Water UK
Regulatory expectations and finding a way forward for nature based solutions
Matthew Stembrowicz, Senior Advisor - Water Quality Regulatory Development - EA
Tackling the problem at source: pre pipe solution
Matt Wheeldon, Director of Infrastructure Development - Wessex Water
Treating more with nature based solutions
Claire Green, Manager of Environmental Planning and Governance - Yorkshire Water
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( Your local time: - )Resilience Stage
As heavy industries move toward decarbonisation, the UK must align its energy system to support cleaner processes without compromising reliability. This session explores how policy and innovation are driving the necessary infrastructure build and innovative solutions to deliver security of supply.
Sponsored by:
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Chair welcome and introduction
Rob Hakimian - Utility Week
Decarbonising industrial clusters with microgrids
Paul Glendinning, Director of Energy Systems - Northern Powergrid
Innovation for industrial water users: finding alternatives to drinking water for industrial processes
Mallak Mustafa, Innovation Project Manager - Southern Water
Leveraging the value of co-location in meeting demand for data centres
Alex Howison, Director - Eclipse Power Optimise
Chairperson -
( Your local time: - )Resilience Stage
To truly reap the rewards of NBS and ensure long-term impact, utilities need to take a catchment approach to deployment. By considering the entire landscape and upstream-downstream interactions, utilities can better manage resources, reduce risks, and enhance ecosystem services. Join this session to uncover holistic strategies, how to maintain successful partnerships and how to integrate NBS into broader water management plans.
Chair welcome and introduction
Gabriela Dotro, Chair - Constructed Wetlands Association
River basin management engaging with multiple players across a catchment
Mike Morris, Technical Director - Stantec
Integrated water management planning: enabling water resilient places using nature based solutions
David Owen, Resilience Partnerships Manager - North and East - Yorkshire Water
Rivers as infrastructure: scaling nature-based resilience
Amina Aboobakar - Rivers Trust
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( Your local time: - )Customer and Communities Stage
Utilities are uniquely positioned to drive positive change beyond service delivery by acting in the public interest and investing in the communities they serve. This session will explore how utilities can embed social value, equity and local partnerships into their strategies to create lasting community impact.
Chair welcome and introduction
Rob Hakimian - Utility Week
Overcoming the trust barrier with public engagement in communities
Chani Courtney, Volunteer Representative - Surfers Against Sewage
From classroom to career: creating opportunities for young people and building workforce pipelines
Erica Chamberlain, Head of Strategic Partnerships - Careers and Enterprise Company
Providing energy benefits for communities – EON Solar in Schools and supporting the local community
Gayle Harrison, Senior Entrepreneur in Residence - E.ON Next Growth Studio
Chairperson
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( Your local time: - )Customer and Communities Stage
As customer expectations evolve and call volumes rise, utilities need to offer a variety of solutions to serve a diverse customer base. Energy and water companies need to understand which channels best support specific customer needs and preferences to drive operational efficiency and increase customer satisfaction. This session explores strategies for aligning the right communication and service channels with the right customer journeys to optimise engagement and outcomes.
Sponsored by:
Chair welcome and introduction
Rob Hakimian - Utility Week
Successful approaches to automation: helping customers to self-serve and reducing dropout rates
Owain Roberts, Programme Manager - Welsh Water
Adam Johns, Portfolio Manager - Welsh Water
Implementing a WhatsApp strategy
Sally Ainsworth, Customer Service Director - United Utilities
Using AI to summarise call outcomes to allow time for agents to really focus on the customer
Louise Walsh, Chief Customer Contact Officer - Utilita
From fragmented to frictionless - how omnichannel intelligence is redefining utility customer engagement
Mark Gilbey, Director - Industry Advisor, Energy & Utilities - Salesforce
Chairperson
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( Your local time: - )Customer and Communities Stage
As the Clean Power 2030 target draws nearer, public discourse around net zero intensifies and future water security becomes a national priority, utilities must inspire meaningful engagement from both domestic and non-domestic customers. This session will explore how to deliver buy-in through transparent communication, tailored education and community engagement. Understand how to empower customers with the knowledge and tools they need to actively participate in building a resilient and sustainable utility network.
Chair welcome and introduction
Wangmo Dorjee, Reporter - Utility Week
Successfully bringing consumers with us on the energy flexibility journey
Johann Van Dyke, Senior Public Affairs Manager - Smart Energy GB
No one gets left behind: turning live data into cleaner choices
Ella Moorey, Group Sustainability Lead - Utilita
Storm Overflows were in it together: Customer Engagement and the Importance it holds for us
Simon Fosbraey, Clean Rivers and Seas Taskforce - Southern Water
Chairperson
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( Your local time: - )Customer and Communities Stage
With rising bills and escalating debt level, more customers are struggling to keep up with energy and water bills. How can the industry step in to support those most in need and close the widening debt gap? Join this session to uncover how companies are leveraging data-driven insights, streamlining processes and proactively engaging with customers to support vulnerable people, reduce debt and build long term trust and resilience
Sponsored by:

Chair welcome and introduction
Ed Rees, Head of Retail Policy - Energy UK
Changing the narrative: how do we rebuild trust in utilities to encourage engagement
Louise Walsh, Chief Customer Contact Officer - Utilita
Rising water debt - turning insight into better support and fairer outcomes
Louise Mills, Senior Policy Analyst - CCW
Insight isn’t enough - operationalising data to close the affordability gap
Nikhil Gupta, SVP & Head of Business Development, Analytics, UK & Europe - WNS, Part of Capgemini
The right support? Recognising customer needs & having the right offering
Stefan Guy, Director of Credit Management and Affordability - E.ON Next
Chairperson
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( Your local time: - )Customer and Communities Stage
Encouraging customers to embrace and adopt LCT is a critical element in the UK achieving net zero objectives. Utilities have a responsibility to introduce customers to these technologies and gain their trust. This session will delve into the innovative financing options being trialled, how to appeal to a diverse and inclusive audience, and mechanisms to make LTC more accessible.
Chair welcome and introduction
Louise Evans, Policy Manager - Energy UK
EON Next Gen Home: energy as a service revolution/transforming how customers can power their homes
Zac Curtis, Project Lead - EON Next Gen Home - EON Next
AI in charge: large-scale experimental evidence on electric vehicle charging demand
Andrew Schein, Director of Trials and Analysis - Centre for Net Zero
Findings from the Equal LCT project on reducing impact of heatpumps on the network
Ross Bibby, Project Lead - SSEN Distribution
Chairperson
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( Your local time: - )Digital Utilities Stage
As utilities become increasingly digitised and adopt the power of AI, the need for robust cyber resilience has never been greater. This session explores how the sector can strengthen operational resilience while safeguarding customers, assets, and critical national infrastructure. With rising threats and regulatory pressure, utilities must evolve their strategies to detect, respond to and recover from cyber incidents. Join us to examine best practices, emerging technologies, and collaborative approaches to building a secure and resilient energy future.
Sponsored by:

Chair welcome and introduction
Tom Idle - Utility Week
Setting up for success: a transformational security programme
Bianca Cooper, Transformation and Programme Director - Cadent Gas
Securing water systems to protect availability for consumers and minimise the risk for operational technology
Matthew Greaves, Head of Cyber and Protective Security - Yorkshire Water
Protecting Britain’s smart meter backbone - the efficient way
George Osborne, SOC Manager - Smart DCC
Don’t assume resilience: demonstrate It
Gary Fildes, Cyber Security Senior Consultant - CGI
Chairperson
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( Your local time: - )Digital Utilities Stage
With aging infrastructure across water, gas, and power networks, utilities must harness smart technologies to predict failures and enable proactive maintenance. This session will explore how data-driven insights, intelligent monitoring and automation can extend asset life, reduce unplanned outages and support more efficient long-term planning.
Sponsored by:)
Chair welcome and introduction
Rob Horgan, Deputy Editor - Utility Week
Building a 'digital observatory’ of the Firth of Forth catchment to test interventions and investment
Andrew Tyler, Scotland Hydro Nation Chair - University of Stirling
Intelligence at Scale: using AI to evolve from point solutions to connected catchments
Victoria Newall, AI Architect - Severn Trent
IoT monitoring in practice: applications for existing utility infrastructure and water quality
Mick Mohan, Group Engineering Director - Telent
Chairperson
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( Your local time: - )Digital Utilities Stage
Utilities need to make more decision at a faster to pace to deliver upgrades necessary for resilience and support for customers in a complex environment. Join this session to uncover the latest digital tools, data platforms and AI-powered insight tools which are transforming decision making.
Sponsored by:

Chair welcome and introduction
Ben Hargreaves - Utility Week
Modern meteorology meets infrastructure: the future of ice load mapping
Stuart Flint, Principal OHL Engineer - SSEN Transmission
Improving decision making through enhanced data sharing
Jade Lester, Head of Communications & Engagement
RDMAI: If rivers could talk, what would they be saying?
Chris Dawson, Early Stage Technology Lead - Xylem
How utilities can move faster without taking bigger risks
Charles Harlow, Vice President of Revenue - Vitruvi
Chairperson
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( Your local time: - )Digital Utilities Stage
To deliver value for customers and the wider public and reduce duplication of work, utilities require clear data sharing infrastructure. This session will delve into the collaborative work being done in the sector to improve data sharing and increase efficiency across energy and water networks and wider infrastructure sectors.
Sponsored by:

Chair welcome and introduction
Sarah Hayes, Chair - Data Sharing Working Group
Developing data sharing infrastructure for the energy sector to enable better consumer outcomes
Sasha Shipulina, Head of Data Sharing Infrastructure & Sector Digitalisation - NESO
Stream: sharing data sharing best practice and learning from other sectors
Melissa Tallack, Independent Co-Lead - Stream
The Transport Data Action Plan: What you need to know
George Economides - Department for Transport
From farm to fork, trusted data sharing for more effective use of energy, water, and resources in UK agri-foods
Simon Evans, Director | Global Digital Energy Leader - Arup
Chairperson
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( Your local time: - )Digital Utilities Stage
Digital twins are unlocking new levels of control and visibility for network owners and operators, but the real value is realised when they are embedded across the asset lifecycle. This session will take a deep dive into how to maximise the impact of digital twins through design, delivery and maintenance. Understand why data quality, accessibility and integration across the supply chain are critical to success.
Sponsored by:
Chair welcome and introduction
Alanna Gluck, CReDO Engagement Lead - Connected Places Catapult
Transport Digital Twins: from Question to Delivery
George Economides - Department for Transport
National Underground Asset Register: the importance of data quality for the centralised register
Marisa Hayes, Senior Account Manager - NUAR
From copper to code: digital TSOs - mastering grid complexity in a renewable energy system
Shima Mousavi Gargari, Corporate Innovation Manager - Tennet
Case study: Cadent and Veolia – AI-generated digital twins for project & asset management
Phil Weatherston, Regional Manager UK & Ireland - SAMP
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( Your local time: - )Energy Flexibility Stage
To scale flex markets at pace, energy networks and retailers need to design products and tariffs that are attractive, engaging and offer the right level of incentives to consumers. Join this session to delve into the detail of how the industry is taking innovation and pilots to BAU and the measures they’re deploying to scale flexibility services capacity.
Chair welcome and introduction
Andrew Schein, Director of Trials and Analysis - Centre for Net Zero
Designing next generation products
Geraldine de Boisse, Global VP Product - Octopus
Monetising consumer flex to improve customer acquisition and retention
Karl Bach, Founder and Chief Executive - Axle Energy
Using AI user simulation to inform service design for flexibility
Michael Fell, Principal Research Fellow - UCL
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( Your local time: - )Energy Flexibility Stage
Digital infrastructure underpins efficient and accessible flexibility markets, but more needs to be done to share data and enable innovation to scale. Join this session to uncover the innovative approaches being adopted to build digital infrastructure, bridge data gaps and unlock flexibility market access.
Chair welcome and introduction
Dr Nina Klein, Principal Policy Expert – Flexibility - Ofgem
Building data sharing infrastructure to support flex
Sasha Shipulina, Head of Data Sharing Infrastructure & Sector Digitalisation - NESO
Powering Flex: How DSO Is innovating the network
Paul Auckland, Head of Regulation and DSO - SP Electricity North West
Driving innovation through digital systems
Jessica McGoverne, Director of Corporate Affairs - Elexon
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( Your local time: - )Energy Flexibility Stage
Gaining traction with I&C customers is critical to unlocking more flex capacity. The challenge is demonstrating the value for end users and minimising disruption to their businesses. Join this session to learn more about partnerships with major energy users and what needs to change to encourage more participation into flex markets.
Sponsored by:
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Chair welcome and introduction
Rachel Cary, Head of Industrial Strategy - Energy UK
Optimising assets with a day job: industrial and commercial assets in flexibility markets
Jamie Hillis, Business Development Manager - Flexitricity
Data centres and AI: The growth of major energy users on the grid
Sian Ramirez Bower, Senior Manager – Whole Energy Insights - NESO
Considerations of major energy users to participate in flexibility markets
Arjan Geveke, Director - Energy Intensive User Group
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( Your local time: - )Energy Flexibility Stage
The UK’s Clean Flexibility Roadmap sets out an ambitious vision for scaling low-carbon flexibility to 51–66 GW by 2030 in support of decarbonisation and security of supply. Consumer leg flexibility is a critical enabler of a net-zero power system. But to unlock this at scale, energy retailers, utilities, network operators and regulators must coordinate across infrastructure, markets, and digital systems — and resolve emerging commercial, operational and regulatory tensions.
- Do market design standards go far enough and are markets and revenue model investable?
- What needs to happen within the next 1–2 years to put the UK on a credible trajectory to hit the short‑term milestones?
- Where are the sticking points in delivery — and who is responsible for unblocking them?
- What is the role will governance and accountability play in scaling flex?
Chair welcome and introduction
Sarah Honan, Head of ADE:Demand - The ADE
Panellist
Fiona Campbell, Deputy Director Retail Flexibility and Consumer Experience - Ofgem
John Lucas, Head of Market Design - Elexon
Becky Hart, Head of Flexibility and Electricity Markets Development - NESO
Chairperson
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( Your local time: - )Energy Flexibility Stage
Scaling energy flexibility to support Clean Power 2030 ambitions require innovative thinking, novel approaches and groundbreaking companies to support the industry. Join this session to discover the disruptive technologies and methodologies reimagining the UK’s flexibility markets and removing barriers to access.
Chair welcome
Eric Brown, Director - Grid Scientific Limited
Power to participate: enabling SME access to flex markets
Thomas Hayes, Founder & CEO - GridVolt
Automation and engagement - what's required to maximise gains from flex?
Rosie Knight, Lead for CrowdFlex - Ohme
Value leakage in C&I batteries: the hidden cost of splitting supply, optimisation and flex
Johannes Pittgens, Founder - Capture Energy
Unlocking retrofit at scale: the power of partnerships to overcome barriers
Elinor Winrow, Product Manager, Low Carbon - Metis by SMS
Mark Sutcliffe, Energy Efficiency Project Manager - Oxfordshire County Council
Chairperson
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( Your local time: - )Infrastructure Delivery Stage
With growing complexity in utility infrastructure projects and increasing demands for transparency, cost control and sustainability, utility network owners must evolve how they manage information and deliver consistent outcomes. This session will examine how standardised processes, data structures and digital information management can streamline operations, reduce duplication and improve decision-making across the asset lifecycle.
Sponsored by:
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Chair welcome and introduction
Rob Horgan, Deputy Editor - Utility Week
Standardising assets to improve productivity in design and build
Richard Sutton, Head of Client Interface - United Utilities/Enterprise
Darren Hollins, Head of Design - United Utilities
Unlocking reuse through consistent information in substation design
Clare Montgomery, Subject Matter Specialist - CAD - SSEN Transmission
Why the Information Management Initiative is important for utility owners and operators
Rachel Heaton, Engagement Manager, GS1 UK & Vice Chair - nima
£11M in 4 weeks: transforming commercial data to unlock capital programme productivity
Ed Hill, VP of Revenue - Cogna
Chairperson
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( Your local time: - )Infrastructure Delivery Stage
As the utilities sector faces increasing pressure to balance competing priorities including major project delivery, aging infrastructure, climate change and regulatory shifts, utilities need rapid innovation. Traditional procurement and contracting models are struggling to keep pace. This session explores innovative strategies that challenge conventional approaches, highlighting how emerging collaborative frameworks, agile methodologies and technology can drive greater efficiency, resilience and value in infrastructure delivery and service provision.
Sponsored by:

Chair welcome and introduction
Nirmal Kotecha, Chair - Major Projects Association
Delivering Scottish Water's SR27 programme through an enterprise model
Paul Sexton, Enterprise Managing Director - Scottish Water
Embracing new framework models for RIIO 3
Kevin Wynne, Contract Planning & Performance Director - SP Transmission
Collaborating with delivery partners for success
Ali Bevan, Head of Procurement - Infrastructure and Operational Services - Anglian Water
Future-proofing delivery: ensuring innovative models deliver their intended outcomes
Ola Haidar, Commercial and Procurement Expert - PA Consulting
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( Your local time: - )Infrastructure Delivery Stage
Planning delays remain one of the biggest obstacles to delivering critical infrastructure at pace with half of major planning decisions challenged in court. This session explores how to streamline the approval process while ensuring greater accountability for utility clients to demonstrate meaningful local engagement. This session examines how reforms aim to remove blockers early in the process, balancing the need for speed with community input and environmental stewardship in a rapidly evolving planning landscape.
Chair welcome and introduction
Dan Walker-Nolan, Director of Policy - Water UK
How Government is removing barriers to delivery in the water sector
Martin Woolhead, Deputy Director - Water Infrastructure Delivery - Defra
Getting the planning system right for major infrastructure projects
Ben Goodwin, Director of Policy and Public Affairs - CECA
Critical energy infrastructure and local community engagement
Rebecca Fowell, Project Manager - Regen
Chairperson
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( Your local time: - )Infrastructure Delivery Stage
As utilities face delivering once in a generation projects and an unprecedented level of infrastructure delivery against finite resource in the supply chain, finding new ways of working is essential to deliver projects on time and on budget. This session uncovers best practice and lessons learnt from capital project case studies on mobilising the workforce, driving productivity and engaging with the supply chain.
Sponsored by:
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Chair welcome and introduction
Nirmal Kotecha, Chair - Major Projects Association
How Hinkley Point C has informed the delivery of Sizewell C
Tilly Spencer, Chief Technical Officer - Sizewell C
A network wide approach to driving efficiency across a capital delivery portfolio
Ian Burnham, Head of Programme Delivery - SSEN Distribution
Improving cross sector collaboration in pursuit of successful delivery of the Pipeline of major projects
Chris Taylor-Dawson, Senior Director – Major Projects - Ofwat
Progress over perfection at scale: how shared visibility supports major project delivery
Harry Atkinson, Co-Founder - Sensat
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( Your local time: - )Infrastructure Delivery Stage
Water and energy networks are tasked with delivering more than ever before in their regulatory price control period. With limited resources and restricted capacity in the supply chain, the utility sector must design, build and maintain assets more efficiently. This session will uncover how the industry can work together to overcome workforce strain, improve capability planning, and unlock new efficiencies.
Chair welcome
Ella Jessel - Utility Week
Collaboration to drive efficiency in infrastructure delivery
Paul Redgate, Head of Supply Chain and Commercial (East Region) - National Gas
Forward planning and building capacity in the supply chain
Paul Hickey, Senior Director - RAPID
Ambition, innovation, and impact: building and mobilising the workforce to deliver infrastructure at scale
Paul Cox, Group Chief Executive - Energy and Utility Skills
Chairperson
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( Your local time: - )Resilience Stage
As demand on the electricity grid intensifies—from the rapid growth of renewable energy sources and low carbon technologies to the electrification of industry and transport—the need for smarter, faster and more flexible grid connections and capacity has never been greater. This session explores how the grid must evolve to meet these challenges, including the role of ED3, innovative approaches to unlocking capacity and the future of grid connectivity.
Sponsored by:
Chair welcome and introduction
Tom Grimwood, Insights Editor - Utility Week
Strategic planning for future grid needs
Robert Gibson, SSEP Senior Analysis Manager - NESO
Unlocking flexibility: How DSOs enable demand shifting to maximise local renewable generation
Doerte Schneemann, Head of Flexibility Markets - National Grid
Creative connections and flexibility: enabling a more coordinated grid
Peter Clutton-Brock, Chief Executive - Yottar
You can't reinforce what you can't see: forecasting low voltage demand and what it will take to deliver the future grid
Stefanos Anagnostopoulos - EA Technology
Chairperson
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( Your local time: - )Resilience Stage
As environmental expectations rise, utilities must move beyond compliance to adopt nature-first strategies that deliver meaningful biodiversity gains in operations and infrastructure delivery. This session will unpack how to measure and monitor biodiversity, harness the power of nature and deliver a positive impact to the local environment.
Chair welcome and introduction
Gabriela Dotro, Chair - Constructed Wetlands Association
Biodiversity net gains explained
Nick White, Principal Advisor - Net Gain - Natural England
Delivering biodiversity net gain: across varying habitats
Emily Johns, Nature Strategy Manager - SSE
Benefits of nature-based solutions for the water industry
Ruth Barden, Director of Environmental Solutions - Wessex Water
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( Your local time: - )Resilience Stage
As utilities face more extreme weather events and growing pressure to secure supply for future generations, integrating climate resilience into asset management and operations is critical. Join this session to gain the latest insight into what utility networks are doing to mitigate climate risk and environmental impact, ensure operational resilience and minimise disruption to consumers.
Sponsored by:

Chair welcome and introduction
Ella Jessel - Utility Week
SIF Funded Predict 4 Resilience: accurate fault insights during adverse weather events
Fraser Lynch, Control Room Manager - SP Energy Networks
Climate Resilience Demonstrator (CReDo+): resilience against climate stresses of extreme heat, wind, flood and soil moisture
Alanna Gluck, CReDO Engagement Lead - Connected Places Catapult
Building climate resilience through utility collaboration
Daniel Perry, Climate Change and Carbon Manager - Affinity Water
Designing for disruption: strengthening water resilience in a changing climate
Chris Falconer, Managing Director - Water Direct
Chairperson
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( Your local time: - )Resilience Stage
Utility networks need to transform operations to be more sustainable. Understanding the ways to benchmark, monitor and report of ESG initiatives is critical to improving the current way of working. Join this session to learn how companies are decarbonising operations, improving sustainability reporting and meeting regulatory requirements.
Chair welcome and introduction
Matt Mace, Editor - edie
The breadth and depth of sustainability and net zero in water
Dan Green, Group Sustainability Director - YTL Group/Wessex Water
Less talk, more action: moving beyond reporting to delivering sustainably
Sarah Beattie-Smith, Senior Sustainability Manager - SSE Transmission
Making carbon visible: turning transparency into transformation
Ella Moorey, Group Sustainability Lead - Utilita
Chairperson
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( Your local time: - )Resilience Stage
What does the future hold for the gas network? Will gas use decline due to electrification? What role could green gases like biomethane and hydrogen play? And what does that mean for our gas infrastructure? Will we still need it? If so, how much and for what purpose? What might the regulatory impacts of a declining user base be? This session explores all of these things and more.
In partnership with:

Chair welcome and introduction
James Earl, Chief Executive - FEN
Things you need to believe to decommission the gas network
Adam Bell, Partner - Stonehaven
The role of Gas Networks in supporting integrated energy systems
Jonathan Martindale, Director of Business Development - Phoenix Energy
The role of biomethane in a GB whole energy system
Nic Crowe, Co Chair - Green Gas Taskforce
NESO’s role in a changing gas context
Lizzie Blaxland, Head of Future Market Design - NESO
Chairperson
"There are so many interesting things to discover at Utility Week Live. The talks give fascinating insight into issues facing the industry, how to deal with them, and what the future looks like. For someone looking to expand their horizons, it's definitely worth visiting. Utility Week Live is also a very good place to network and meet new people from an array of different companies"
- UWL visitor